$50 Million Fine Imposed on American Airlines for Disability Violations
The Department of Transportation (DOT) has imposed a hefty $50 million fine on American Airlines. This penalty is due to the airline's alleged mistreatment of passengers with disabilities, which has led to injuries. Transportation Secretary Pete Buttigieg described the fine as "25 times larger than any other fine" for similar violations.
The investigation covered incidents from 2019 to 2023, revealing that American Airlines provided "unsafe and undignified physical assistance" to many passengers. Buttigieg stated that the airline "repeatedly failed to provide prompt wheelchair assistance," causing significant issues. Moreover, thousands of passengers had their wheelchairs damaged, leaving them without essential mobility devices.
In response to the fine, American Airlines released a statement indicating they reached a settlement with the DOT. They claim to be making strides to enhance their service for passengers who require wheelchairs or other mobility aids. Since 2022, the airline has reportedly decreased its rate of mishandled wheelchairs and scooters by 20%.
American Airlines also emphasized its commitment to improving service. The airline stated, "This year, American invested over $175 million in service, infrastructure, and training to improve the travel experience." Julie Rath, a senior vice president at the airline, added that this investment aims to assist "customers with wheelchairs or other mobility devices." This investment ensures that passengers with disabilities have a smoother experience while traveling.
The airline has taken several measures to better handle wheelchairs and mobility devices. To simplify transportation, they have introduced powered wheelchair movers at major hubs and tier-one airports. Additionally, American has installed powered wheelchair lifts at over 20 stations to assist in loading wheelchairs onto planes. They have also launched automated tags for mobility devices, which include crucial information about passengers and their equipment. Training for employees on how to handle these devices and interact with passengers has been enhanced as well.
However, American Airlines is not the only airline that is being scrutinized. Secretary Buttigieg noted that other airlines are under investigation for similar violations. He mentioned that "the problems that we have uncovered in our investigation are not confined to one airline." Despite this, he pointed out that American Airlines "appears to be one of the worst offenders."
During the review period, American Airlines reported the second-highest number of mishandlings each year. In 2023 alone, they transported over 146,000 wheelchairs and mobility devices. Between August 2023 and July 2024, the airline held a 17.4% share of the domestic market, along with Delta and Southwest Airlines.
American Airlines reported operating nearly 2 million flights this year. With ongoing improvements and investments, the airline aims to regain the trust of passengers with disabilities.
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